🔗 Share this article ‘Online Monitoring’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough. First identified more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an obvious target for online content feeds. Nonetheless, its ascent as a viral TikTok topic has positioned it at the vanguard of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into advertising goods in traditional media. From Oil Rigs to Online Hacks First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Today, a spree of content from users have documented the product’s widespread use in “practical tricks”. Promoted as a remedy for cleaning shoes or extending perfume longevity, along with a cure for squeaky doors. It has even been deployed to combat the nuisance of chip seasoning clinging to fingers. Leveraging the Buzz Noticing its viral resurgence, executives at the multinational amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data. Claims that Vaseline reduced the sting of chili on the mouth were given the thumbs up. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Claims that it would brighten smiles or lengthen eyelashes were disproven. The ‘Digital Ear’ Approach Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. Yet this viral episode has led decision-makers to turbocharge spending on content creators. This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Unilever's CEO, recently appointed, has indicated the goal is to spend half of its colossal advertising budget on platform-based material. Adapting to New Consumer Habits A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without dampening the fun” was paramount. “How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips. “There’s this moving away from a mass communication approach, where we would just broadcast out … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these communities feel niche, but they’re not. “Ensuring your product is discussed by other people, recommended by peers, that is how you can build trust and relevance. Content makers are key. This word-of-mouth strategy is being amplified.” A Seismic Media Shift This plan mirrors profound shifts happening in audience habits, with Gen Z and millennial audiences allocating more attention to social media platforms than traditional TV, print, or radio. The transition is visible in falling revenues for broadcast and newspaper ads. Within the United Kingdom, advertising income for leading TV channels have fallen by more than £600m in actual value since the end of the last decade. The Creator Economy Boom It also reflects a merging of functions as large companies almost become production houses themselves, partnering with hundreds of content creators to boost their products. A commercial director at a major talent agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines. “Many companies report to us audiences believe endorsements from the individuals they follow over traditional advertisements. It's an ongoing shift.” He added firms may also cut expenditures by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to see what works. This strategy is expanding. Marketing investment on influencer marketing is growing fourfold quicker than total media spending. In the US, it has over doubled since 2021 and is projected to reach tens of billions in 2025. TV's Lasting Role Despite the huge changes, industry figures said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation. Sykes said: “Among the most effective advertising investments is still the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”